If you place an order with the seller/shipper and receive the tracking number from us within five working days, the seller/shipper will continue to update you on the latest status of your package. You can also check the status of your package anytime on the UDEL platform. Please be patient and wait for updates.

If you notice any errors in the transportation details, please call 800-282-2468 to contact UDEL customer support, or click on "Still not resolved? Click to consult online customer service" below for assistance.

If you have entered the correct tracking number in the search box but still don't see any updates, your package may not have been entered into the UDEL system for delivery yet. Please be patient and wait, as the logistics status will be updated within three working days.

If you continue to encounter difficulties, please call 800-282-2468 to contact UDEL customer support or click on "Still not resolved? Click to consult online customer service" below for assistance. Our team is ready to help you with any issues you may have.

When the international shipper receives and scans your product, your tracking number may appear in the email or text sent by the international shipper. The seller may also provide it via email, so please check your emails for the tracking number.

If you have checked your emails, including the spam/junk folder, for the tracking number confirmation but still cannot find it, please call 800-282-2468 to contact UDEL customer support or click on "Still not resolved? Click to consult online customer service" below for an assistance.

Please check with each person in your household to verify if they have received the item or check common alternate locations, such as your reception area or building concierge.

Certainly! Udel supports advance appointments and door-to-door delivery. If you have any temporary inconvenience and need to change the delivery date, please call 800-282-2468 to contact Udel customer support, or click on "Still not resolved? Click to consult online customer service" below for assistance.

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Certainly! Please call 800-282-2468 to contact Udel customer support, or click on "Still not resolved? Click to consult online customer service" below for assistance.

Before delivering your package, the Udel team will contact you in advance to ensure a successful delivery. If delivery fails, the Udel driver will send you a notification and schedule the next delivery time.

If you encounter any issues during this process, please call 800-282-2468 to contact Udel customer support, or click on "Still not resolved? Click to consult online customer service" below for assistance.

Any undeliverable package will be held for 30 days from the date of the delivery attempt, during which Udel will send you a notification to remind you to pick it up.

There are various reasons why your package may be held in customs, such as incorrect declaration information or involvement of prohibited items. You can contact the sender to inquire if they have updated information about the reason for the delay. In the meantime, please be patient and wait for the customs clearance process to be completed.

After the delivery is completed, the Udel driver will upload two photos of the delivery location. One photo will show the actual address where the package was delivered, and the second photo will display the location where the package was left. You can submit your tracking number online to request a copy of the delivery proof. Our customer service representatives will forward these copies to you.

If necessary, please call 800-282-2468 to contact Udel customer support and provide the location for temporary storage of your package in case you are not available at the delivery address.